Resources
FAQ & Support
Start with the most common questions about creating and ordering custom apparel with Hyperprint.
15 answers shown
Getting Started
Is there a minimum order?
The current Hyperprint flow supports starting with a single item. Available quantities and products are confirmed as you customize and check out.
Uploading Artwork
What file types can I upload?
The current upload flow accepts PNG, JPEG, and WebP artwork. Hyperprint checks the file before product previews are prepared.
Can I print on the front and back?
Yes. You can upload front-only artwork, back-only artwork, or both, depending on the print areas supported by your selected garment. When both are uploaded, the front is shown in the initial preview.
Product Selection
How do I change the garment color or size?
Choose from the colors and sizes shown for the selected product. Options can vary with provider inventory and print readiness.
Print Quality
How does Hyperprint check my artwork?
Hyperprint reviews supported file details such as dimensions, transparency, background, and aspect ratio, then shows any printability guidance before preview generation.
Templates
What are Hyperprint templates?
Templates are guided creative starting points. The current Pet Shirts experience uses the same validated apparel and Shopify checkout pipeline as direct uploads.
Cart and Checkout
Can I order multiple customized products together?
Yes. The persistent cart keeps different products and customizations as separate lines before Hyperprint prepares a fresh Shopify checkout.
Where is payment completed?
Hyperprint validates the selected blank garments and then sends the cart to Shopify’s checkout experience for payment and order completion.
Orders
Where can I see my orders?
Signed-in customers can open Account, then Orders, to see order history associated with their Hyperprint account.
Shipping
When will my order ship?
Shipping timing depends on the order, production, and carrier status. Hyperprint does not currently publish a guaranteed timeline on this page; check available order details or contact support.
Returns and Refunds
Can I request a return or refund?
Available actions depend on the order’s fulfillment state and the applicable store policy. Review the order in your account and contact support for help; this placeholder does not establish eligibility.
Account and Password
How do I reset my password?
Use Forgot password from the login page. Hyperprint will guide eligible email-and-password accounts through the Cognito reset flow.
Shopify App
Where can merchants learn about the Shopify app?
Use the Shopify App link in the main navigation to visit Hyperprint’s merchant-facing app experience.
Business and Partner Questions
How do I contact support?
Use the Contact Support button below to choose the topic that best matches your question.
How can my business work with Hyperprint?
Visit Become a Partner to review the current partnership categories and prepare an inquiry.